Q&A |
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| Not receieved supposedly repaid money |
Name : WILLIAM LINDVALL
Date : 2019-11-19
Hit : 207
Hi
We visited your tours on the 17th of September and when we got to your office we were told that the full tour which we had booked was cancelled.
Instead we were offered to follow the half day tour instead. She told us that we should pay the half day tour (which we did) and then our full day tour-booking would be returned to my bank account.
Now it's been over a month and I have not receieved the money back from you - KRW 193,200 to be exact.
Is it coming or has something gone wrong?
William Mikael Lindvall
Reservation number: A0011661
We really enjoyed the half day tour by the way! Now we just need to resolve this issue!
Regards
//William Lindvall
We visited your tours on the 17th of September and when we got to your office we were told that the full tour which we had booked was cancelled.
Instead we were offered to follow the half day tour instead. She told us that we should pay the half day tour (which we did) and then our full day tour-booking would be returned to my bank account.
Now it's been over a month and I have not receieved the money back from you - KRW 193,200 to be exact.
Is it coming or has something gone wrong?
William Mikael Lindvall
Reservation number: A0011661
We really enjoyed the half day tour by the way! Now we just need to resolve this issue!
Regards
//William Lindvall
| Answer : 2019-11-19 |
Good morning Linvall,
First of all We sincerely apologize for your inconvenience.
we consider there was an omission.
Normally, you could check the balance in your bank account in 14days.
We are going to contact with credit card company directly today.
After that we will let you know the result via email.
Thank you.
Best regards,
Sarah
First of all We sincerely apologize for your inconvenience.
we consider there was an omission.
Normally, you could check the balance in your bank account in 14days.
We are going to contact with credit card company directly today.
After that we will let you know the result via email.
Thank you.
Best regards,
Sarah
