Q&A |
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| Refund |
Name : David Rawcliffe
Date : 2019-11-20
Hit : 291
Hello
We booked a tour for 29 Oct 2019 which was cancelled and we requested a refund. We have still not received the money back to our account and no reply to our email. Please could you look into this. Reservation A0013039
Thank you.
We booked a tour for 29 Oct 2019 which was cancelled and we requested a refund. We have still not received the money back to our account and no reply to our email. Please could you look into this. Reservation A0013039
Thank you.
| Answer : 2019-11-20 |
Dear Divid,
First of all, We sincerely apologize for your inconvenience.
Normally, you could check the balance in your bank account in 14days.
We are going to contact with credit card company directly today.
After that we will let you know the result via email.
Thank you.
Best regards,
Sarah
First of all, We sincerely apologize for your inconvenience.
Normally, you could check the balance in your bank account in 14days.
We are going to contact with credit card company directly today.
After that we will let you know the result via email.
Thank you.
Best regards,
Sarah
