Q&A |
|
| Refund |
Name : KRZYSZTOF LEWICKI
Date : 2019-11-22
Hit : 278
Hello
We booked a tour for 24 Oct 2019 which was cancelled and we requested a refund. We have still not received the money back to our account and no reply to our email. Please could you look into this. Reservation A0013090
Thank you.
We booked a tour for 24 Oct 2019 which was cancelled and we requested a refund. We have still not received the money back to our account and no reply to our email. Please could you look into this. Reservation A0013090
Thank you.
| Answer : 2019-11-22 |
Dear Lewicki,
We sincerely apologize for your inconvenience.
Normally, you could check the balance in your bank account in 14days.
So we contacted with credit card company directly and found out there happened to be omission on the date.
We required to bring forward the priority of your reservation and got confirmed.
It takes about 10days since today.
Please hold your patience for few days more.
For more inquiries, please feel free to contact us anytime.
Thank you.
Best regards,
Sarah Hong
We sincerely apologize for your inconvenience.
Normally, you could check the balance in your bank account in 14days.
So we contacted with credit card company directly and found out there happened to be omission on the date.
We required to bring forward the priority of your reservation and got confirmed.
It takes about 10days since today.
Please hold your patience for few days more.
For more inquiries, please feel free to contact us anytime.
Thank you.
Best regards,
Sarah Hong
