Q&A |
|
| Refunded money |
Name : WILLIAM LINDVALL
Date : 2019-12-06
Hit : 270
Hi
I have still not received the money and it has been over 14 days. I tried contacting you via mail but I didn't get any answer so I decided to write here again!
Has the money been transfered yet? Do you need additional information for it to work?
Regards
William Lindvall
------------------------
Hi
We visited your tours on the 17th of September and when we got to your office we were told that the full tour which we had booked was cancelled.
Instead we were offered to follow the half day tour instead. She told us that we should pay the half day tour (which we did) and then our full day tour-booking would be returned to my bank account.
Now it's been over a month and I have not receieved the money back from you - KRW 193,200 to be exact.
Is it coming or has something gone wrong?
William Mikael Lindvall
Reservation number: A0011661
We really enjoyed the half day tour by the way! Now we just need to resolve this issue!
Regards
//William Lindvall
Answer : WILLIAM LINDVALL (2019-11-19)
Good morning Linvall,
First of all We sincerely apologize for your inconvenience.
we consider there was an omission.
Normally, you could check the balance in your bank account in 14days.
We are going to contact with credit card company directly today.
After that we will let you know the result via email.
Thank you.
Best regards,
Sarah
Mail response:
Dear William,
Good morning
We checked there happened a pending on the date contacting with credit card company.
And we required them to bring the priority of your reservation and got confirmed.
They told us it takes about 10days until you could check the balance in your bank account.
Please hold your patience for few days more.
We sincerely apologize for your inconvenience.
Thank you.
I have still not received the money and it has been over 14 days. I tried contacting you via mail but I didn't get any answer so I decided to write here again!
Has the money been transfered yet? Do you need additional information for it to work?
Regards
William Lindvall
------------------------
Hi
We visited your tours on the 17th of September and when we got to your office we were told that the full tour which we had booked was cancelled.
Instead we were offered to follow the half day tour instead. She told us that we should pay the half day tour (which we did) and then our full day tour-booking would be returned to my bank account.
Now it's been over a month and I have not receieved the money back from you - KRW 193,200 to be exact.
Is it coming or has something gone wrong?
William Mikael Lindvall
Reservation number: A0011661
We really enjoyed the half day tour by the way! Now we just need to resolve this issue!
Regards
//William Lindvall
Answer : WILLIAM LINDVALL (2019-11-19)
Good morning Linvall,
First of all We sincerely apologize for your inconvenience.
we consider there was an omission.
Normally, you could check the balance in your bank account in 14days.
We are going to contact with credit card company directly today.
After that we will let you know the result via email.
Thank you.
Best regards,
Sarah
Mail response:
Dear William,
Good morning
We checked there happened a pending on the date contacting with credit card company.
And we required them to bring the priority of your reservation and got confirmed.
They told us it takes about 10days until you could check the balance in your bank account.
Please hold your patience for few days more.
We sincerely apologize for your inconvenience.
Thank you.
| Answer : 2019-12-06 |
Dear William,
Good afternoon.
We checked the progress through credit card company.
And we got confirmed the refund was completed 19th of September.
We kindly suggest you to check the detail via credit card company and please share us the result.
For more inquiries, please feel free to contact us anytime.
Thank you.
Best regards,
Sarah Hong
